Technical Support Specialist
Serves as a member of the Campus Technology Services (CTS) team collectively responsible for providing technology service & support to the campus. This includes computer desktop and classroom technology support, special events, LAN/network technical support and first level and second level problem resolution services. This will include personal computers and peripheral equipment, instructional equipment, local area networks, computer labs and administrative and instructional software. Specific job duties may include supervision and scheduling of technical support team members.
Technical Support Specialist
Primary Work Location:
Home Department:Must be less than 30 characters.
1. High School diploma or GED equivalent; completion of specialized computer support courses; experience in providing technical hardware and software support and/or equivalent combination of education and experience [required]. 2. Experience with and ability to develop and follow change management procedures and guidelines. 3. Knowledge of and experience with personal computer hardware and operating systems [required]. 4. Valid FL Driver's License [required]. 5. A demonstrated commitment to diversity. 6. Must be able to perform all of the Essential Functions of the job with or without reasonable accommodation.
Knowledge, Skills, and Abilities:
1. Knowledge and/or applied skills and abilities in the following areas: - Basic principles and practices of computer platform and network operating systems. - Installation and configuration of hardware, software and network connectivity. - Troubleshooting and resolving hardware and software problems, including device errors and failures. - Standard software packages, including word processing, spreadsheet, presentation, graphics and database programs. - Help desk functions, policies and procedures. - Research techniques, methods and procedures. - Storage and inventorying of hardware, software and instructional media. 2. Ability to work with minimal supervision both independently and as a member of a team. 3. Excellent interpersonal and communication skills, including the ability to write reports, documentation, business correspondence and procedure manuals, and effectively present information and respond to questions from managers, clients and the College community. 4. Ability to define problems, collect data, establish facts, and draw valid conclusions. 5. Strong troubleshooting skills and ability to effectively resolve or escalate issues to management or vendor support areas as necessary. 6. Ability to meet deadlines and to achieve and maintain expected productivity levels. 7. Ability to learn new technologies, systems and software and adapt to change on an ongoing basis. 8. Ability to work in typical computing environment, requiring walking, standing, lifting, and bending for brief periods as required. 9. Ability to handling multiple assignments through prioritization and time management and effectively documenting and communicating status of projects and issues to management and Information Technology personnel. 10. Ability to work effectively in a diverse community and meet the needs of diverse student populations.
$36,717 - $55,000 per year
Minimum Physical Qualifications
Initial Work Schedule/Location:
Please note: There are  positions available. (A) Osceola Campus; (B) East Campus; (C) West Campus; (D) Winter Park Campus
Education & Experience:
Essential Job Functions:
1. Receives, documents and coordinates inquiries and requests for technical assistance from classrooms, departments or site users for PCs, laptops, printers, other peripheral equipment, local area networks, network devices and various server platform connections. 2. Troubleshoots, diagnoses, and resolves first and second level hardware, software and network connectivity problems, escalating more complex problems to the respective OIT department and/or vendor for resolution. 3. Maintains clear and concise documentation on actions taken in problem/request and resolution logs. Maintains and distributes user request forms, training manuals and documentation. 4. Report to Director and Manager the status of work tasks and projects 5. Installs and configures standard software to include administrative, specialized instructional, educational and/or other proprietary software in accordance with established criteria. 6. Installs or relocates, configures and names PCs, laptops, printers, hardware, presentation and instructional equipment and other peripherals ensuring connectivity to the college-wide network for hardware and devices as well as accurate inventory information. 7. Diagnose hardware malfunctions, replace components and perform other minor maintenance and repair. Coordinates major repair of hardware with users, other college staff and/or outside vendors as needed. 8. Trains, advises and assists faculty and staff in the operation and use of computers and related equipment and software. Prepares and/or maintains procedural manuals, FAQs, OIT web pages and other documentation as required. 9. Responds to requests for the creation of customer accounts and access privileges for computer systems. 10. Performs port patching, cabling and other LAN/WAN duties as required. 11. Maintains and supports hardware and software in technology enhanced rooms to include training and inventory. 12. Prepares clear, accurate and comprehensive hardware and software specifications and purchase requisitions in assigned areas of responsibility. 13. Prepares regular status reports which may include weekly, monthly, annual and special project status reporting. 14. Serves as liaison to College offices, committees and Information Technology personnel as required. 15. Continuously updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations. 16. Carries a college provided cell phone, radio and/or pager in conjunction with assigned duties ensuring communication and responsiveness at all times. 17. Performs other duties as assigned.
Licenses, Certifications, or Registrations:
Open Until Filled
Special Instructions to Applicants
We currently have positions on East, West, Osceola and Winter Park Campuses. Please indicate if you have a preferred location or if all locations are acceptable. For consideration, (1) complete on-line Valencia College employment application must be submitted. A resume and cover letter must be included at the time of application. During the online application process, you will be required to provide a response to specific questions to complete the application process. All letters of reference must be attached at the time of application. The size of your documents must be less than 2 MB in MS Word or PDF format.